QCTO Occupational Certificate: Office Administrator

SAQA ID: 102161 NQF Level 5, 445 Credits

The purpose of this qualification is to provide an opportunity for the learner to acquire a range of administrative skills to coordinate the activities of an office, including information management and operational processes.

Exit Level Outcomes: 

• Manage resources according to good governance policies and procedures to facilitate the smooth and effective operational activities within the organisation.
• Manage, coordinate, and assist in the administration and clerical support of specific departments to facilitate the smooth running thereof by using computerised systems and practices.
• Assist in selection process, induction, employee wellness and skills development of employees.
• Process given data to complete a Workplace Skills Plan.
• Assist in the administrative function of the marketing, public relations, and advocacy of the organisation.
• Communicate effectively using appropriate methods to maintain effective customer relationships according to organisational standards in customer service of internal and external stakeholders.
• Plan, administer and provide support services to a special project within an organisation. 

Entry Requirements: 

Level 4 with Communication

Duration: 

12–24 months

Delivery Method: 

Blended learning (Online/Live Interactive; eLearning/Self-study; or Face-to-Face Training)

Tools Needed: 

Laptop, Mobile phone, or Tablet, personal stationery, and stable internet connection. All learning material is available on the eLearning platform. 

Qualification Assessment:

The Institution will conduct internal assessments by means of assessment activities and signed off work experience log sheets. Upon successful completion of all modules, the Institution provides a statement of results to the candidate and QCTO, as part of the candidate’s application to complete the External Integrated Summative Assessment (EISA) conducted by the QCTO.